Dana K. Richard

Accomplished Business, Technology and
E-Commerce Leadership

 
Service Account Manager

Dell EMC
St. Paul, MN
2015 - Present

Overview: Manage all aspects of post sales customer service and support for assigned account(s).  Represent the customer for all Dell EMC technical and customer service-related issues.

 Responsibility:
 Assigned account: US Bank          Install base value: $100M

 Accomplishments: 

Identified, evaluated, and selected multi-channel b2c ecommerce hosting vendor

  • Sold and implemented Customer Service Advocate (CSA) role into US Bank
  • Successfully implemented first ever zDP snap technology at US Bank
  • Proactively prevented any critical issues  (data unavailable or data loss) at US Bank
  • Built account support management database, integrating service requests, account activities, and product statuses