Computer Network Technology, Plymouth, MN 1998 – 2005
Advanced Technology and Services Development Manager (Promotion) (2001 – 2005)
Dotted line reporting to V.P., Global Services & CTO/V.P. of Development Engineering
Overview: One of the world's largest providers of comprehensive SAN/storage networking solutions, products, and services
Concurrently managed $1.5M and $2M budgets with 29% and 23% average under budget annually, respectively
Responsibilities: Development, delivery and support of online services and infrastructure
Accomplishments: Drove $1.6M profit and 35% growth in 2 years
Responsibilities: Development, delivery, support and training of new products and emerging technologies
Accomplishments: Dramatically improved first call resolution rate of storage-related problems for new products from 43% to 77% and customer support customer satisfaction rating from 3.5 to 4.6 on a scale of 1-5
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